Mark always provides great support, keeps me up to date with the status of my case and has a great understanding of the issue. I know I can go back to him with any further questions or concerns regarding the issue. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?