Leane Barker was excellent! very helpful and versed up on the system. Others in the support team are not so knowledgeable. Well done Leane – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kevin Gordon – 01/28/2015
Hi Kevin,
Thank you for the feedback.
Following our conversation I am glad that you have always been happy with the support provided and that this instance was an exceptionally good experience - as opposed to being disappointed by previous cases.
Our team are fully accredited and certified in all of the products we offer and are ideally placed to resolve any issues which may arise. Some issues naturally require a little more investigation than others.
Thanks,
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Stephen Murray
Stephen Murray –