John is always really helpful when sorting out issues, he is really polite and patient and I'm confident that whatever the issue is John will do what he can to resolve it as quickly as possible. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?