Eureka Solutions Reviews
Por medio de 8097 valoraciones y 8094 calificaciones, nuestros clientes nos valoran 9.7/10.
John was professional, polite and efficient when supporting the resolution of my ticket. I am very satisfied with the result. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Phil Picking – 15/02/2018
John was excellent - calm and thorough. He sorted what appears to have been a multi layered problem, going to the root and provided a thorough fix. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alison Fraser – 15/02/2018
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Tina Brazier – 15/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 15/02/2018
Amy was very helpful and informative – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Jane Frame – 14/02/2018
- 8/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Catherine – 14/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 14/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Neil Rudram – 13/02/2018
exceptional worked really hard to resolve my issue, a pleasure to work with. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew Walker – 12/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 12/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
M – 09/02/2018
Thank you Jaclyn, your service and support has been first class – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Neil Rudram – 09/02/2018
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Mary Fitzsimons – 09/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Chris Allcock – 09/02/2018
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Adrian B – 09/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
jennifer breslin – 09/02/2018
My dissatisfaction is the overall time it has taken to get BI functional on my Laptop. It feels like we go from one problem to another and we never seem to get to a resolution. I raised a ticket this week for some reporting, where your response was to use BI reporting!! – Do you have any other feedback on the support service received?
- 6/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Head of CX – 08/02/2018
Hi Laura,
Thank you for your feedback.
The advice to use BI was purely from a funcitonality standpoint. There is reporting which gives you what you would need in BI, whereas if you wanted this information in a Sage 200 report format, it would require a new report to be written.
It appears your BI is not working due to the version of Microsoft Office on your PC not being compatible with the version of Sage 200 you are running. This can only be resolved by either downgrading Microsoft Office, or upgrading Sage 200, to compatible versions.
Best regards,
Ronald Meldrum –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gemma – 08/02/2018
Superb service and the usual high standard. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Andrew Walker – 08/02/2018
- 9/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Colin Fox – 08/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
nigel reece – 08/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 08/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
martin booth – 08/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 07/02/2018
Although we could not get all components on the report, Amy did a great job helping to get the report we now have. Thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 07/02/2018
John is very helpful, clear and efficient! – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Nattalie – 07/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 06/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jo – 06/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 06/02/2018
Fantastic support as usual from Kevin. I really appreciate the great service that I get and the fast response time. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Marilyn Ryan – 06/02/2018
Another slightly complicated contract billing query, but Danni nailed it! Thank you Danni. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gemma – 06/02/2018
we are in the first week of implementing this SAGE 200 and i don't think we have had the support we were promised, its only when using the system we hare finding problems and by following this reporting system it's holding everything up. one employee decided to go home yesterday as there was nothing else she could do, waiting for help and not wanting to carry on in case mistakes made and then having to sort. – Do you have any other feedback on the support service received?
- 5/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 5/10 – How satisfied were you with the overall support service provided?
Jane Frame – 06/02/2018
Hi Jane,
Thank you for your feedback and apologies for the position you found yourself in.
Since this we have provided additional on-site training and support, and we trust you are happy with your system now.
Best regards,
Ronald Meldrum –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Claire Stevenson – 05/02/2018
Great service! Very quick response (even though the problem really rectified itself but Jonathan was very helpful!) :D – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Leanne Greenhalgh – 05/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Adrian B – 05/02/2018
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Claire Stevenson – 05/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Steve Wilson – 05/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Enzo Satera – 05/02/2018
Jonathon dealt with our query, also liaised externally with our IT, and resolved within the hour - well done – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Sharon Cree – 05/02/2018
Very quick response – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stephen Mills – 02/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gemma – 01/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gemma – 01/02/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kelvin – 01/02/2018
One of the paths was missing and it was not picked up on first call – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 1/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
anne maclean – 01/02/2018
Hi Anne,
Thank you for your feedback and for taking my call last week.
As you are aware, the issues are now resolved. As discussed, the reason for the initial delay in resolving the issue was due to the information we received had not indicated there was an overall issue, as it had been reported as intermittant.
Best regards,
Ronnie,
Ronald Meldrum –
Brilliant, fast response :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Luanne Smith – 31/01/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ROBERT Bailey – 31/01/2018
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Maureen Jobbins – 31/01/2018
Request answered and resolved promptly and accurately – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Stephen Lockett – 31/01/2018
Support reps were John Eadie, Reza Ebrahim and Danni Mercado – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Adrian – 31/01/2018
Hi Adrian,
Thanks as always for your feedback.
As per our previous communciations we will endeavour to keep you updated with the status of your open cases.
Best regards,
Ronald Meldrum –
Kenneth provided a useful solution for our quirky monthly contract billing procedure. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gemma – 30/01/2018
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