Eureka Solutions Reviews
Por medio de 8029 valoraciones y 8026 calificaciones, nuestros clientes nos valoran 9.7/10.
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 06/03/2019
Sorted our problem really fast, thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gisela Rivas – 06/03/2019
Understand the request. Respond to the request. Act upon feedback. – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Kenneth Mackenzie – 06/03/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gill Rothney – 06/03/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Dean Quinton – 05/03/2019
Excellent – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Herbert Sowemimo – 05/03/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Amanda – 05/03/2019
Excellent service – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Herbert Sowemimo – 05/03/2019
very helpful & explained fully the process & resolved the fault quickly – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Karen Kennedy – 05/03/2019
Normally your service is second to none and this is the first ticket in a long time on which i have had any problems at all. But on this one I went through 4 different staff (Jonathon, Amy, Kevin & finally John who solved the problem) and I had to chase multiple times to get any progress or any progress report - and of course this was an extremely urgent one for me hence my frustration. Plus Sage told Jonathon two bits of info on this case that were complete BS (which i understand is not your fault but added significantly to my frustration) these being. 1. No add ins were working for the machine (none had been switched on but they all worked when i did apart from the BI ones) & 2. Couldn't Add a Safe location on the Network (the tick box to allow safe locations on the network hadn't been ticked - which is literally on the Same page as where you add the safe locations...). But overall the main problem was lack of contact which implied a lack of anything being done despite my ringing every day. – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 2/10 – How well did we keep you informed of the status of your call?
- 6/10 – How satisfied were you with the overall support service provided?
Dean Quinton – 05/03/2019
Hi Dean,
Thank you for taking the time to speak with me on the phone earlier.
As always, we appreciate your feedback and acknowledge that there were a couple of occasions where we failed to update you with the progress of your case, which is not acceptable.
We strive to provide you with the best support service possible, so apologies on this occasion that we could have kept you better informed.
Best regards,
Ronnie,
Ronald Meldrum –
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 04/03/2019
Information was provided indicating the request could not be met by a saved search in NetSuite. – Do you have any other feedback on the support service received?
- 7/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 7/10 – How satisfied were you with the overall support service provided?
Herbert Sowemimo – 04/03/2019
Good – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 8/10 – How satisfied were you with the overall support service provided?
Herbert Sowemimo – 04/03/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jane Connelly – 04/03/2019
very prompt response, excellent. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Karen Kennedy – 04/03/2019
Excellent understanding and quickly resolved - Sarah Park – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Daniel Culshaw – 01/03/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Edouard Vahram – 01/03/2019
Jaclyn is always very helpful and resolve our issues quickly – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kyle Kennedy – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Clare Buttery – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 28/02/2019
Graeme quickly solved an invoicing unusual invoicing issue. He cam on to my screen and talked me through how to resolve the issue. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Irene McAughey – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Audrey Chesworth – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Laura – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Laura – 28/02/2019
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Liz Jackson – 28/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rob Wood – 27/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
John Gray – 26/02/2019
Richard was brilliant...thanks – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 6/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
jacqueline howles – 26/02/2019
Resolved quickly and efficiently :) – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Alan Rae – 26/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Craig – 26/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Chris – 26/02/2019
- 10/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Chris – 26/02/2019
Timely and accurate resolution – Do you have any other feedback on the support service received?
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
Herbert Sowemimo – 25/02/2019
Amendment done very quickly , very efficient as always. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Kelly – 25/02/2019
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
A Beard – 25/02/2019
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
A Beard – 25/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Potter – 22/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
ROBERT Bailey – 22/02/2019
We lost a pile of data last week whilst copying budget from Standard to Local. We called and asked if a back up could be restored and were advised no- data was gone, we then had a frantic 2 days reinputting all the lost data. I asked the question, and the items I was given to read, actually suggests that back ups of the data are taken constantly and therefor the data we had lost SHOULD have been available to us. – Do you have any other feedback on the support service received?
- 4/10 – How good were we at understanding your problem?
- 4/10 – How well did we keep you informed of the status of your call?
- 4/10 – How satisfied were you with the overall support service provided?
hel – 22/02/2019
Hi Helen,
Thank you for your feedback, and for taking the time to speak with me via e-mail (unfortunately we have been unable to have a phone conversation).
As we have discussed, the backup procedure runs at an additional cost and is a full system backup. It is not a record or module specific backup.
We acknoweldge this is an option you should have been presented with at the time.
I trust the additional methods for testing and creating exports will help you in any future data uploads you are carrying out on your system, but if you have any further comments or questions then please do not heistate to get in touch.
Best regards,
Ronnie
Ronald Meldrum –
This was my first interaction with the team, and i was really please with both the approach and the outcome. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Gordon McCall – 22/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Rachel Potter – 22/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Ellsworth Adhesives – 22/02/2019
- 10/10 – How good were we at understanding your problem?
- 3/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Claire Bradley – 21/02/2019
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
A Beard – 21/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Emma Cox – 21/02/2019
- 9/10 – How good were we at understanding your problem?
- 9/10 – How well did we keep you informed of the status of your call?
- 9/10 – How satisfied were you with the overall support service provided?
ROBERT Bailey – 21/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
TIm – 20/02/2019
- 9/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Jessica Spears – 20/02/2019
fast reply very helpful – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
Laura Short – 19/02/2019
- 10/10 – How good were we at understanding your problem?
- 10/10 – How well did we keep you informed of the status of your call?
- 10/10 – How satisfied were you with the overall support service provided?
A Beard – 19/02/2019
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