Amy was clear over the phone, professional and quick to identify the root cause. She kept me up to date through email up until resolution. Thanks Mark Jones – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?