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Lower scores provided on feedback as Eureka were originally unable to provide the solution. Query passed to NetSuite, but their answers to the problem were of no assistance what so ever. I had to chase up on numerous occasions. It took a over a month for a resolution to be found. Not one individual at fault as several Eureka support reps worked on this case. Eventually resolved by Danni, who was able to properly analyse my feedback to provide the solution. Many thanks Danni. I've chosen Reza as the 'Support rep who dealt with your case', as it was initially assigned to him. – Do you have any other feedback on the support service received?

  • 5/10 – How good were we at understanding your problem?
  • 5/10 – How well did we keep you informed of the status of your call?
  • 5/10 – How satisfied were you with the overall support service provided?

21/09/2018

Person’s avatar

Hi Adrian,

Thank you for taking time to give us your feedback on this support case.

Our reps involved have gone over the details of this case to ensure we understand what we could have done to resolve in a more timely manner.

Thank you for your patience and understanding with this case.

Best regards,

Ronald Meldrum –