Fraser was quick to help - and pointed out where I had gone wrong (I was trying to resolve to save him the time), he's pointed out something useful to me. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?