yes. We cancelled the request as the customer no longer required the material and informed Hilary Bond. Most operatives at that point would have thought 'case closed'. Not our Hilary. She resolved the problem that was still outstanding to prevent an occurence next time the material was being used. 10 out of 10 as ever. thanks Hilary – Do you have any other feedback on the support service received?

• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?