I acknowledge it must be frustrating to be asked to deal with a problem and not have a response from your customer when you call, but I don't appreciate being given a hard time for not being available , which is how the email I received this morning read. Personally I also have a lot of admin to manage - a lot of it Netsuite cases - so I operate better if I can organise these by email response, at least in the first instance. – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?