Great explanation as to what was wrong but too time consuming for Eureka to look into the cause of the issue. Took back up to test company as advised and sorted the issue ourselves. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?