Thanks for your patience with this one Jaclyn as it has taken a while to get it sorted. Will let you know how I get on with the archieving – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?