Sarah is great for sorting out issues. She works through something and doesn't give up until it's fixed. She needs to be recognised in your office as a start! :) – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?