Leeanne understood the problem when she logged the call and Ronnie knew exactly how to fix it and the impact it would have if not resolved. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?