A response was received minutes after I logged my query. I was talked through the solution in a clear and precise manner. Very satisfied with the overall response. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?