The call was initially mis-understood as A NetSuite problem, which resulted in unnecessary delays. Once this misunderstanding had been correct the response was as expected. – Do you have any other feedback on the support service received?

• 6/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?