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The call was initially mis-understood as A NetSuite problem, which resulted in unnecessary delays. Once this misunderstanding had been correct the response was as expected. – Do you have any other feedback on the support service received?

  • 6/10 – How good were we at understanding your problem?
  • 8/10 – How well did we keep you informed of the status of your call?
  • 7/10 – How satisfied were you with the overall support service provided?

29/04/2016