It fully couldn't be explained why a search was picking up old data that I thought I had deleted. So yes solved but not still an element of mystery. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?