Ave has done a great job getting this across the line for us. There was significant time pressure but Ave has successfully prioritised this request so it was all completed in time for our pre-renewals to pick up the correct prices in line with our price change go-live. I was very pleased with how he handled this request especially considering the complexity and the very large number of scripts affected by the change. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?