Seemed to be some communication issues, as you had to liaise with our desktop provider (PCS) for access and we had to chase after 24 hours of them contacting you and waiting. Was eventually solved after nearly 2 days. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 5/10 – How well did we keep you informed of the status of your call?
• 6/10 – How satisfied were you with the overall support service provided?