The case has been closed before letting the client answer to the request. – Do you have any other feedback on the support service received?
- 1/10 – How good were we at understanding your problem?
- 3/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Sonia – 02/10/2024
Good Morning Sonia,
I've had a chat to my colleague and wanted to apologise. I agree that even though a solution was tested by Netsuite and ourselves, the case was closed without receiving confirmation from yourself on the issue being resolved to your full satisfaction.
We want to provide the best customer experience and I've personally discussed this situation with the entire team, so it does not happen again.
I am happy to discuss further, please let me know.
Regards
John Eadie
John Eadie –