The only issue was with the time it took for Eureka to come back to me Call was logged at approx 9:15am & it was until approx. 2:35pm when someone finally got back to me, despite me chasing up at 11:15am & 1:15pm – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 2/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?