Both issues now resolved - does appear that the issue resulted after archiving of transactions (most likely stock transactions). (I know the Rep was called Mark, not sure of the correct surname) – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 6/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?