The responses take far too long. I want to leave the issues raised in the "broken" state to aid investigation and resolution. But it takes often 24-48 hours for a response and by then we have customers waiting and have to resolve the issue ourselves. – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 4/10 – How well did we keep you informed of the status of your call?
• 5/10 – How satisfied were you with the overall support service provided?