Note: Support Rep was Martyn Smith but his name doesn't appear on the dropdown so I just selected Kenneth as it is a required field. Martyn was really helpful and ensured that I managed to resolve my issues by the end of the day. My only suggestion to improve would be to call and talk about the problem rather than use email all the time. Not a criticism, just a thought to speed things along. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?