The handling of the call in terms of urgency took a little while but probably within SLA. Richard did a fantastic job to resolve this issue. He is such an asset to Eureka. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 3/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?