It seems that a person responsible for our account was off and that created a bit of confusion at the beginning. When I got the te support it was quick and simple. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?