I felt Mark wasted a lot of my time and my staff's time by advising us install sage and then uninstall stage, install sage in other people computers and then advising us that it is a network problem. When Heather took over the case due to Mark's absence she resolved the issue straight away by changing some settings on Sage. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 5/10 – How satisfied were you with the overall support service provided?
Nadeem Siddique – 07.02.2020
Hi Nadeem,
Thank you for your time on our call earlier this afternoon.
Your feedback is important to us and we will ensure our shortcomings on this occasion are addressed in future calls.
If you have any further comments at all, please do not hesitate to get in touch.
Best regards,
Ronnie,
Ronald Meldrum –
Hi Nadeem,
Thank you very much for your feedback on your support experience, and we’re sorry to hear of your dissatisfaction.
Would you be available for phone call on Monday at 2pm to discuss further what we could have done better in this instance?
Best regards,
Ronnie,
Ronald Meldrum –