I didn't hear back from Amy and ended up sorting the issue myself. – Do you have any other feedback on the support service received?
- 6/10 – How good were we at understanding your problem?
- 5/10 – How well did we keep you informed of the status of your call?
- 3/10 – How satisfied were you with the overall support service provided?
Rachel – 03.01.2020
Hi Rachel,
Thank you for your time on our call earlier this afternoon.
As discussed, there was an internal admin / communication error which led to your case not being flagged as high priority, so you did not get a response as quickly as you would have liked.
We are glad you resolved the issue swiftly yourself. We will endeavour to ensure this issue does not occur again, however if you feel you require a quicker response than you are getting please do get in touch to let us know.
Best regards,
Ronnie
Ronald Meldrum –