The engineer very thoughtfully not only re-enabled the plus pack, but also re-enabled the specific add-ons that we had enabled on the old company - I didn't ask him to do the second bit but it was very much appreciated, thankyou. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?