Need to ensure that the case is not answered in isolation. Previous case should have been taken into consideration, as was linked to the issue we were trying to resolve. I wasn't around to answer queries before the case was closed, so that may have been a contributing factor to the way this case was dealt with. – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 8/10 – How well did we keep you informed of the status of your call?
• 6/10 – How satisfied were you with the overall support service provided?