Don't know why you have asked for this as the problem is not fixed even though its a week since it was reported!! – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Irene Clark – 12.08.2014
We would like to apologise that we had closed this call. We believed that the issue was the same as a previous known issue which was resolved by your IT specialist changing the printer drivers on the printer. When this was carried out it initially appeared ok, however when the printer was attached to the network there was still an issue. To resolve on this occasion we changed software settings. Our sincere apologies again for closing the call without double checking.
--
Aileen Primrose
Aileen Primrose –