The problem is caused by your add-ons but you want to wash your hands of it! – Do you have any other feedback on the support service received?
- 8/10 – How good were we at understanding your problem?
- 8/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Paul – 01.08.2018
Hi Paul,
Thank you for your feedback.
The resolution was a routine which was normally carried out by a colleague of yours, due to it requiring everyone to be logged off the system when the routine is being run. Unfortunately this was out of our control.
Since then your system has been upgraded, so we are hopeful that these issues have since been resolved.
Best regards,
Ronald Meldrum –