Reza understood and solved the problem and took the trouble to ring me to talk me through the changes he had made, which was very helpful as I am not that familiar with the system. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?