Whilst the cause of the problem was identified i have still ended up with just a work around rather than an actual solution. This is due to the cache files and the way they are used. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 6/10 – How satisfied were you with the overall support service provided?