John did what he could at the time. Another call will need to be placed when our IT team next visits in an effort to resolve the issue once and for all. – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?