I reported the issue on Wednesday and was promised a call back. 24hrs later I called again because I had not had a call back. I have to push to get resolution there and then as opposed to being offered another 'call back.' The technician took hold of my computer and told me that I would get a call to be updated on the work, but that call didn't materialise either. On Friday, I called again and asked to speak to Kathryn to get this resolved. Thankfully it is now resolved, but I don't think that I should have had to do all the chasing! – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 0/10 – How well did we keep you informed of the status of your call?
• 1/10 – How satisfied were you with the overall support service provided?