The problem has been escalated to NetSuite to sort out Remittances showing credit as well as purchase invoices but Reza has sorted the problem for us by amending our template - thank you for the quick and efficient response to our problem on this occasion. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?