As I said to Chris this BI report is supposed to make my job easier- todate it hasn't. The service with my querie was excellent no problems there – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?