A couple of times I was expecting a call-back which didn't happen. It was particularly disappointing that support was not forthcoming on a day when my PC was available all day for remote access. When support was available, it entailed users logging out of Sage and CRM and having to set up a laptop for remote access, albeit for a short period of time. – Do you have any other feedback on the support service received?
- 10/10 – How good were we at understanding your problem?
- 7/10 – How well did we keep you informed of the status of your call?
- 7/10 – How satisfied were you with the overall support service provided?
Jan Osborne – 31.08.2016
Hi Jan,
Thank you for the valued feedback, and for talking to me earlier today.
To prevent such issues going forward we have suggested setting up remote access to your server - once we have the permission to access this, you will no longer experience the issues we had trying to arrange access.
I hope this helps, and if you have any queries please do not hesitate to contact us.
Many thanks,
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Ronald Meldrum
Ronald Meldrum –