Slightly annoying to have to go through the problem in detail with someone who is no position to help but when the support staff member called back his knowledge was good and the problem was resolved quickly – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 9/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?