The support service received is unquestionably first rate. Monday the 25th i sent an email highlighting the issue of concern. I received an email acknowledgement in response that the case was being looked at. Within an hour of receiving that i had further correspondence that the case was resolved. It may seem like textbook procedures, however, it is the fact that the service has this structure and is followed that gives us confidence in the system. Thanks again for both the simplicity of the service and the effectiveness of it. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?