I had to tell Kevin three times how to resolve the issue and at the end he closed the call because he couldn't be bothered. He was also trying to fix the problem on our new installation of sage 2015 that isn't live yet! Why didn't he check first? – Do you have any other feedback on the support service received?

• 3/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 0/10 – How satisfied were you with the overall support service provided?