The only issue myself and Reza had on the call was the quality of the line when the data connection was established we were unable to hear each other speaking, not sure if that is an issue here though – Do you have any other feedback on the support service received?

• 9/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 9/10 – How satisfied were you with the overall support service provided?