The problem of the sticky notes got sorted but you do not appear to have been able to explain why they got switched off and whether this was due to an upgrade - therefore will this happen every time there is another upgrade???? – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?