complex problem & so glad we got there in the end & that was down to Marcos & me keeping up to date with what was pulling through at my end. – Do you have any other feedback on the support service received?

• 7/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 8/10 – How satisfied were you with the overall support service provided?