Case was never resolved, a PDF was sent to me with something to try and the case was closed however there was no reply to any of my emails back regarding the issue being resolved so I've had to log a new case. – Do you have any other feedback on the support service received?

• 5/10 – How good were we at understanding your problem?
• 0/10 – How well did we keep you informed of the status of your call?
• 0/10 – How satisfied were you with the overall support service provided?