Case is closed too early – Do you have any other feedback on the support service received?
- 0/10 – How good were we at understanding your problem?
- 0/10 – How well did we keep you informed of the status of your call?
- 0/10 – How satisfied were you with the overall support service provided?
Pippa Milne – 17.06.2024
Hi Pippa,
I appreciate you thoughts that the case was closed too early, but it is standard procedure for us to close cases where we've received no response for three days. I hope you understand this process is in place to allow us to focus and resolve tickets for our customers in the fastest and most efficient manner.
I know you logged a new case this morning, I believe we were waiting on some information, which you've now provided, so thank you and we'll investigate and work on resolving this for you asap.
I'd be happy to discuss the matter further with you? If you would like this, then please let us know.
Regards
John
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John Eadie
Support Team Leader
John Eadie –