The problem we had was a strange one, which neither Eureka nor Sage had come across. Although we have now got the system to log on and work, there is still some work to do to understand the problem and remove the error messages at logon – Do you have any other feedback on the support service received?

• 8/10 – How good were we at understanding your problem?
• 7/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?