John was very polite and explained possible reasons for the issue we were having but ultimately he was very clear with instructions and patient while waiting for me to complete it. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 10/10 – How well did we keep you informed of the status of your call?
• 10/10 – How satisfied were you with the overall support service provided?