Dealt with by Darren Glover not Jaclyn but he is not on list. Reason for low scores - ticket raised 30th May, closed 30th June. Was previously asked for at Optimisation Day in March 22. – Do you have any other feedback on the support service received?

• 10/10 – How good were we at understanding your problem?
• 6/10 – How well did we keep you informed of the status of your call?
• 7/10 – How satisfied were you with the overall support service provided?